Booking Terms / General Considerations:
All bookings are made with Siam Hot Residences owned and operated by Pattaya Luxury Home Co. Ltd on the understanding that the Company is acting as an agent on behalf of the owners of properties featured in www.siamhotresidences.com domain. When you book a property with Siam Hot Residences, your Rental Confirmation will be forwarded to you via e-mail after checking availability of the property for the proposed dates.
The property rental Confirmation becomes a binding agreement when you pay your rental deposit. Sending payment in response to your property Rental Confirmation constitutes your acceptance and agreement to the terms, conditions, limitations and restrictions as stated below:
Reservations of a Siam Hot Residences property:
The minimum age to make reservation is 18 years old.
We accept reservations commencing on any day of the week, for a period of time not exceeding 90 days and a minimum night stay requirements may apply upon owner’s requirements per property.
Each villa, hotel resort or venue has a maximum number of guests clearly indicated on property page. Exceeding this guest limit is subject to additional fees per guest and/or to immediate termination without refund depending on the cases at the absolute discretion of Siam Hot Residences.
Pets, smoking (unless otherwise indicated), hazardous materials or any illegal substances are strictly prohibited in Siam Hot Residences properties. Evidence of any breach of this term may result in loss of your security deposit and immediate eviction.
All payment are to be done via Bank transfer or by credit card or by Paypal. Property Rental Confirmation is active when rental deposit payment is received by Siam Hot Residences. All instructions and access information will be delivered to you by e-mail within 30 days prior to your arrival.
Refunds are not provided due to delayed arrivals.
Booking Policy:
Upon property owners policy and how early you wish to rent the property, rental deposit to secure your booking vary between 50% and 100% of the total rental amount for the proposed dates.
Refund Policy:
50% refund of the total rental amount if cancellation is between 45 to 75 days prior to check-in. No refund will be made if cancellation is placed less than 45 days prior to check-in. Missed flights or other transport arrangements made by tenants cannot trigger refund of the rental.
Extras:
The guest will be required to settle all extra charges incurred for services including, but not limited to, telephones, transportation, personal laundry, tours and excursions or any other service not included in the rental agreement.
Security and damage deposit:
Properties offered for rent by Siam Hot Residences may be subject to a security and or a damage deposit. This security and damage deposit may vary upon properties but is to be collected from tenants prior to check in. A copy of the inventory will be made available to tenants to corroborate the inventory count. This deposit is refundable at the end of the rental service, providing no breach has been made by tenants. The deposit may cover, but is not limited to, any damages that occur during the tenancy, additional housekeeping, missing inventory items, loss of keys, telephone charge or additional night’s stay and late checkouts. Any monies due in excess of the damage deposit will be subject to further deduction. The deposit will be applied to your rental confirmation with your balance payment.
Siam Hot Residences reserves the right to interrupt rental service and evict guests due to a noncompliance of Siam Hot Residences guidelines or complaints from neighborhood, with no refund. Siam Hot Residences cannot be held responsible for guest misconduct and illegal activities that may result in guest eviction.
Check-In:
Check-in is 2:00 p.m. unless otherwise specified on the property page or arranged otherwise with Siam Hot Residences. Please refer to your rental confirmation email to retrieve all property and agent information: contact details of owner and address and directions of the property, emergency contact numbers.
Checkout:
Checkout is 12:00 p.m. unless otherwise specified on the property page or arranged otherwise with Siam Hot Residences at least 24 hours in advance of departure. Late check out after 12.00pm may result in additional fees to be collected from your security deposit.
Cleaning Service:
Daily cleaning is included unless specified otherwise in all properties listed by Siam Hot Residences
Swimming Pools:
Parents of young children to note that very few of the swimming pools in Pattaya private homes are fenced off. This may require a level of supervision higher than one may be accustomed to elsewhere. Guests are responsible and advised to keep under supervision kids in the pool at all time.
Maintenance:
Please notify the Siam Hot Residences as soon as possible if you face any problem with the rental property. Every effort will be made to rectify any problem in a timely manner. No refund or rate adjustment can be made for malfunction of air conditioners, TV’s, appliances, pool or any other malfunction. Repairs will be made as soon as possible upon notification.
Telephones:
We strongly suggest you to purchase a local prepaid SIM card, which can be arranged upon request to the owner/property manager, to make mobile phone calls or long distance calls. Any house telephone bill (international calls) will be deducted from security deposit
Liability:
Siam Hot Residences acts as an agent for each property owner and accepts no liability for property loss or damages, nor liability for injury, accidents, delay, or any irregularity. Furthermore, guests are responsible for their rental property during occupancy, and must lock windows and doors securely at all times when not on the premises. Tenants must also observe all precautions given by your Siam Hot Residences contact in regard to how to use the property. The property and its contents will be insured. Any act by a tenant that should negate the insured premises and contents that results in loss, damage to the Owner will be the responsibility of the tenant. Tenants are required to insure their personal possessions prior to occupation. Siam Hot Residences cannot be held responsible for any of tenant’s belongings being stolen from the property or being destroyed by fire incident or other.
Web Site Guarantee:
All rates on Siam Hot Residences at the time of your reservation is made are guaranteed.
Siam Hot Residences has carefully chosen properties, which provide a level of quality within which it believes that any person can find satisfaction. Siam Hot Residences cannot however exclude the possibility that these differences can sometimes result in minor inconveniences – due to the special nature of the architecture and of traditions in the area.
Applicable Law:
These Terms and Conditions are governed by and shall be construed in accordance with the laws of Thailand. All disputes arising out of or in connection with the present contract shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce, Thailand by one or more arbitrators appointed in accordance with the said Rules. Arbitration shall take place within the province of Chonburi, Thailand
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Sharing your personal information
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Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
